FAQ's

We're here to help! Below are answers to the most common questions about our products, shipping, returns, and more.

🛍️ 1. What products do you sell?

We offer a curated range of elegant home décor and kitchen accessories, including:

  • 🛁 Bath Sets

  • 🕰️ Decorative Table Clocks

  • 🍬 Ceramic Candy Jars

  • 🍲 Sausage Pot Sets

🚚 2. Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders within the United Kingdom via FedEx.

⏰ 3. How long does delivery take?

Our typical delivery timeframe is 4–6 business days:

  • Handling Time: 1–2 business days

  • Transit Time: 3–4 business days
    You’ll receive a tracking number once your order ships.

📦 4. Do you ship internationally?

No. We currently only ship within the United Kingdom 🇬🇧.

🧾 5. Can I return or exchange an item?

Yes, we accept returns and exchanges within 10 business days of delivery — no questions asked.

  • We accept returns for both defective and non-defective items

  • Return labels are included in every package

  • No restocking fees

See our Return & Refund Policy for details.

💳 6. What payment methods do you accept?

We accept secure payments in British Pounds (£ GBP) via major debit and credit cards. All transactions are encrypted and processed securely.

📮 7. What if I receive a damaged or incorrect item?

We’re truly sorry! If your item arrives damaged or incorrect, please email us within 48 hours of delivery with your order number and photos.
We’ll arrange a free replacement or full refund right away.

🔐 8. Is my personal information safe?

Absolutely. We take your privacy seriously and comply with the UK GDPR. Your data is protected and never sold to third parties. Learn more in our Privacy Policy.

📦 9. Will I receive a tracking number?

Yes, once your order has been shipped, you’ll receive an email with your FedEx tracking number so you can monitor your delivery in real time.

📞 10. How can I contact you?

We’re always happy to help!

  • 📧 Email: contact.richessents@gmail.com

  • 📞 Phone: +44 7878 985694

  • 🏠 Address: 91 Montpelier Garden, London, E6 3JE, United Kingdom

Still have a question? Don’t hesitate to reach out — we usually respond within 1 business day! 💬